Ruka Caravan terms and conditions

The booking conditions apply to the Caravan area in Ruka

The reservation is binding on both parties when the seller has delivered the reservation confirmation to the customer by email. The customer is responsible for the correctness and functionality of the email address.

Season reservation

The advance payment for a winter season (October 1–May 31) is 1/3 of the total value of the reservation, plus €20 for office costs. The advance payment is due 14 days after the reservation is made.

The reservation fee for the summer season spot (1.6.–30.9.) is due 14 days after the reservation was made, or no later than 15.6.

The final payment for the winter season spot must be paid on August 15. i.e. about 1.5 months before the start of the winter season. When the reservation starts in less than 7 weeks, the reservation will be invoiced in one installment. For last-minute bookings (less than 4 weeks to the start of the booking), all fees are charged immediately. A last-minute reservation becomes binding at the time of booking.

The reservation can be canceled without costs before the due date of the advance payment.

Subletting of a caravan site is prohibited.

Daily and weekly reservations

For daily and weekly reservations, the entire reservation fee is paid when the reservation is made.

Minimum booking times: During public holidays and events, there may be different minimum booking times.

The caravan spot is available to the customer from 13:00 on the day of arrival until 12:00 on the day of departure.

The rental period of the caravan spot includes the right to use the maintenance building. Possibility of cooking, use of washing and drying machines as well as washing, sauna and toilet facilities.

Reservation change conditions

Changes to caravan area reservations are possible as follows: Reservation changes can be made freely up to the due date of the advance payment. After this, changes can be made seven (7) days before the start of the reservation under the following conditions: changes are free of charge to a booking period of the same price. If the change is made to a cheaper time or accommodation destination, the price difference will not be returned to the booker. In the case of changes concerning the reservation point, the reservation and cancellation conditions are always valid according to the time of the original reservation.

The customer's right to cancel the reservation

Cancellation of the reservation must always be done in writing to the seller. The reservation can be canceled without costs before the due date of the advance payment. Failure to pay the invoice is not a sufficient measure to cancel the reservation. If the invoice has not been paid despite the payment reminder(s), we will transfer the collection of the invoice to a debt collection agency and the customer is also obliged to handle the costs arising from the collection.

If the cancellation is made at least 28 days before the start of the reservation, the advance payment will be returned, excluding cancellation costs of €46.

If the cancellation takes place 27–21 days before the start of the reservation, the advance payment and an office fee of €20 will be withheld (for online reservations, 1/3 of the total amount of the reservation will be withheld).
Cancellations that occur later will be charged the full fee and an office fee of €20.

Cancellation or interruption of the holiday during the stay does not entitle you to a refund.

If the cancellation occurs due to a serious illness or death of the booker or his immediate family before the start of the accommodation, the customer must ensure that his own travel and accident insurance covers the costs of the booking. The cancellation must be notified immediately in writing to the sales service (sales@ruka.fi). We also comply with the booking conditions in these cases.

The customer must be of legal age. Minors staying without a guardian require a written commitment from the guardian, which is delivered to the seller before the start of the reservation.

The seller's right to cancel the reservation

In case of force majeure, the seller can cancel the reservation. In this case, the customer will get the payment he paid to the seller back in full. Force majeure is when the host cannot deliver the promised services due to, for example, a strike, fire, water damage, natural disaster, war, etc., which makes it difficult for the host to operate.
The travel restrictions imposed due to the Covid-19 corona pandemic do not constitute a force majeure situation, because the travel restrictions imposed during the corona epidemic are not unforeseeable.

The seller has the right to cancel the booking if the booker has not paid the invoice by the due date. Cancellation does not remove the obligation to pay the invoice. If the invoice has not been paid despite the payment reminder(s), we will transfer the collection of the invoice to a debt collection agency and the customer is also obliged to handle the costs arising from the collection. We reserve the right to change prices.

Damages

The customer is obliged to compensate for any damage caused to the service building or carriage space or its movable property during their stay. If the customer causes a disturbance or danger to those in the same property, the landlord/representative has the right to terminate the tenancy after one notice. The costs incurred for all the above-mentioned measures will be invoiced to the customer.

When camping, a safety distance of at least four meters must always be maintained. The safety distance is measured according to the motorhome and the possible front tent.

All comments and complaints related to the equipment and condition of the site/maintenance building must be addressed to the Ski-Inn immediately after their topic appears to the reception in Ruka. If a complaint or remark is requested to be made in writing, this must be submitted before the end of the accommodation. If during the stay the customer has not been in contact with the seller or his representative about possible problems, the customer loses right to possible refunds.

The caravan area has silence from 22:00 to 08:00.

Insurances

We recommend travel/accident insurance to our customers for possible exceptional situations and cases. The seller has no obligation to accept the cancellation without cancellation costs.

Disputes and collection

The parties must try to resolve any disputes primarily through negotiations between them. If the matter has to be dealt with in court, it will be resolved in the first instance in the district court of the place of residence. All disputes must be resolved in accordance with Finnish legislation. The parties in the case are the seller (Rukakeskus Oy) and the Buyer. If the invoice is unpaid after the creditor's (Rukakeskus Oy) payment reminder or reminders, the creditor transfers the collection to the collection agency, which continues to collect the unpaid invoice. The costs arising from the collection will be paid by the customer.

Contact information for the sales office:
RukaBooking/Rukakeskus Oy
Rukatunturintie 9
93830 RUKATUNTURI
Tel. +358 (0)10 382 5222 *
sales@ruka.fi

Ski-Inn reception RukaVillage:
Rukankyläntie 6
93830 RUKATUNTURI
Tel. +358 (0)10 382 5150 *
ski-inn@ruka.fi

*The cost of calling the business number is a mobile call charge when dialed from a mobile phone and a local network charge when dialed from a landline. The call cost is determined based on the caller's phone contract. When calling from abroad, the cost is determined according to the local operator's price list.

Caravan area address:
Vuosselintie 13
93830 RUKATUNTURI

Terms updated: 5.6.2023